Welcome to DesiSpirit! Below are the detailed policies that govern your experience on our website. Please read them carefully to understand our terms and conditions.
1. Shipping Policy
Domestic Shipping:
- We offer standard shipping within India.
- Standard Shipping: Delivery typically takes 7-10 working days
- Tracking details will be shared with the customers through email
International Shipping:
- We currently do not ship products in International locations.
Shipping Delays:
- While we strive to deliver your order on time, delays may occur due to weather, holidays, or other unforeseen circumstances.
- If your order is delayed, we will keep you informed through email or SMS notifications.
2. Size Charts
3. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order by entering the tracking number provided in the couriers website.
- For any issues with tracking, please contact our customer support team at [email protected]
4. Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you’re not, you may return the item(s) under the following conditions:
Eligibility for Returns:
- Items must be returned within 10 days of receiving the order.
- Products must be in original, unworn, unwashed condition with all tags attached.
- Sale items, customized products, and undergarments are not eligible for return or exchange.
How to Return:
- Contact our customer service team at [email protected] with your order number to initiate a return.
- We will provide you with a return label or instructions on how to send the items back.
- Once we receive the item(s) and verify their condition, we will process your return or exchange.
Exchanges:
- Exchanges are available for different sizes or colors of the same product.
- If the item you want is out of stock, you may choose a refund or store credit.
5. Refund Policy
- Once your return is approved, a refund will be processed to your original payment method within 5-7 business days.
- Please note that shipping charges are non-refundable.
- For items bought on sale, refunds will be issued based on the discounted price.
Late or Missing Refunds:
- If you haven’t received your refund after 7 business days, first check with your bank or credit card company.
- If the issue persists, contact our support team at [email protected].
6. Cancellation Policy
Order Modifications or Cancellations:
- You can modify or cancel your order within 24 hours of placing it by contacting our customer service.
- After this period, we cannot guarantee that changes or cancellations can be processed as the order may already be in fulfillment.
7. Data Privacy Policy
At DesiSpirit, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
Information We Collect:
- We collect personal information when you register on our website, place an order, or subscribe to our newsletter. This includes your name, email address, shipping address, and payment information.
- Non-personal information, such as your browser type and website usage, is collected for analytical purposes.
How We Use Your Information:
- To process and fulfill your orders.
- To communicate with you about your order status, new products, and special offers.
- To improve our website and customer service.
Data Protection:
- Your payment and personal information are always safe. Our website is encrypted using Secure Socket Layer (SSL) technology to protect your data.
- We do not share or sell your personal information to third parties, except for necessary services such as payment processing or shipping.
Cookies:
- We use cookies to enhance your shopping experience and collect website usage data. You can opt out of cookies by adjusting your browser settings.
8. Terms of Service
Pricing and Product Availability:
- Prices are subject to change without notice.
- We make every effort to display accurate product details, but we cannot guarantee that the descriptions or images on the website are 100% error-free.
Product Care:
- Each product comes with specific care instructions. Please follow these instructions to maintain the quality of your garments.
9. Payment Policy
Accepted Payment Methods:
- We accept various payment methods, including major debit & credit cards (Visa, Mastercard, RuPay, American Express), UPI, and online wallets.
Security:
- All transactions are processed through a secure payment gateway. We do not store your credit card information on our servers.
10. Loyalty Program
How It Works:
- You earn reward points for every purchase as well as reviews
- Points can be redeemed for discounts on future purchases.
- The points structure is mentioned in FAQ page
11. Contact Information
For any queries, concerns, or feedback, please contact us:
- Email: [email protected]
- Address: We do not have any physical stores. We are currently fully online
We are here to assist you and will respond to your queries within 24-48 hours.
Thank you for shopping with WearITLiveIT!
This policy page is designed to ensure transparency and to give you a smooth and secure shopping experience.